Cancellation & Refund Policy
Effective Date: 01 September 2026
At Shiv Rudraksha Kendra, we aim to provide quality spiritual,
religious, gemstone and jewellery products.
1. Order Cancellation
Customers may request cancellation of an order before the product has been shipped or dispatched.
To request cancellation, please provide:
- Order number
- Customer name
- Registered phone number or email
- Reason for cancellation
Once an order has been shipped or handed over to the courier partner,
cancellation may not be possible.
2. Cancellation by Shiv Rudraksha Kendra
We may cancel orders due to:
- Product unavailability
- Incorrect pricing
- Payment failure
- Suspected fraudulent transactions
- Incorrect shipping information
- Delivery limitations
If we cancel a prepaid order, the applicable amount will be refunded to the original payment method.
3. Return and Replacement
A return or replacement request may be accepted if:
- You received a damaged product
- You received an incorrect product
- An item is missing from your package
- The product is materially different from the item ordered
Customers must contact us within 48 hours of delivery.
Please provide clear photographs and, where requested, an unboxing video.
4. Natural Product Variations
Rudraksha, gemstones, stones, pearls, coral, Sphatik and other natural products
may vary slightly in colour, texture, shape, size and weight.
Such natural variations are not considered defects.
5. Non-Returnable Products
Returns may not be accepted for:
- Used or worn products
- Damaged products caused by customer handling
- Altered products
- Customised or specially prepared products
- Products without original packaging or certificates, where applicable
- Requests made after the return period
- Normal natural variations in colour, shape or texture
6. Refund Processing
Once an eligible return is received and inspected, we will notify the customer
regarding the approval or rejection of the refund.
Approved refunds will be initiated within 5–7 business days
to the original payment method.
Additional time may be required by the customer’s bank or payment service provider.
7. Failed or Duplicate Payments
If your account is debited but the order is not confirmed, or if a duplicate payment occurs,
please contact us with the transaction details.
Eligible refunds will be processed after verification.
8. Contact Us
Business Name: Shiv Rudraksha Kendra
Website: shivrudrakshakendra.com
Email: damodarrdaxini@gmail.com
Phone / WhatsApp: +91 9719444808
Business Address:
Vaishnav Mata Mandir, Sapt Sarovar, Haridwar, Uttarakhand – 249410, India